Grow Your Business with Hong Kong's Leading Integrated Cloud CRM

Customer Service Management

Deliver Exceptional Customer Service Anywhere, Anytime, on any Device with Integrated Customer Service Software

NetSuite's cloud-based customer service software for Hong Kong organisations is an integrated customer service solution that gives you a complete, 360-degree view of customers. Provide increased customer satisfaction and inspire loyalty, drive new customers and increase service resolution.

Only NetSuite's customer service software gives your employees that engage with the customer—sales, support, service, and fulfilment—access to a single, unified database with real-time key customer information. Empower your teams to be more productive and deliver fast, outstanding customer service and support, while driving upsell and cross-sell.


Provide the Best Customer Service

Customer service & support teams can access customer data anytime, anywhere to deliver fast, multi-channel customer service that drives satisfaction and retention.

Increase Customer Self-Service

Allow your customers to easily help themselves through a powerful knowledge base in a customer portal, increasing customer satisfaction and lowering the expense of customer care.

Reduce Case Resolution Time

Manage all of your cases faster by providing support reps with comprehensive customer visibility on applicable case assignments, from anywhere, anytime and on any device.

Boost Incremental Revenue

Enable sales, service and support reps to increase upsell and cross-sell with access to unified, cross-functional customer information.


Case Management

Fast track service response times and improve case resolution by assigning, managing, and routing customer support cases across the customer’s channel of choice, including phone, fax and web.

Knowledge Base

Empower your service teams with instant access to a powerful knowledge base to help them respond faster to customer issues and reduce the learning curve for new employees.

Customer Portal

Engage your customers with highly personalised and interactive customer self-service on the portal to increase customer satisfaction and retention.

Time Tracking

Gain improved visibility into case management with integrated time tracking to the customer record. Service teams can quickly and easily track time spent with a given client.

NetSuite CRM Data Sheet

NetSuite provides comprehensive sales, service and marketing capabilities.
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