Senior VP, Corporate Communications
INNOVATIVE TECHNOLOGY LEADERS SHOW SUPPORT FOR NETSUITE SUITECOMMERCE
Partners' Next-Generation Commerce Solutions Enrich SuiteCloud Platform, Providing a Rich Cross-Channel Ecosystem for Next-Generation Commerce
NetSuite SuiteWorld 2012, SAN FRANCISCO—May 15, 2012—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced that leading technology innovators have embraced the NetSuite "Commerce as a Service" (CaaS) initiative and the new NetSuite SuiteCommerce platform, delivering next-generation commerce solutions and integrations that enrich the platform with valued-added functionality such as social ratings, reviews and conversations, social CRM, product data and image syndication, personalised product recommendations, rich media management, mobile device payments, and credit card payment processing. NetSuite "Commerce as a Service" (CaaS) enables businesses to manage their interactions with other businesses and directly with consumers via a cloud platform that delivers a desired customer experience, via any current device, directly on the core NetSuite ERP/CRM business management application. At the heart of CaaS is NetSuite SuiteCommerce, a new commerce-aware platform that provides a central system to manage all transactions with consumers and other businesses regardless of touchpoint (website, smart phone, tablet, or social media site).
These landmark partnerships between NetSuite and disruptive technology providers that are helping reshape commerce, such as Square, Stripe, Acquia, Bazaarvoice, GoDataFeed, MyBuys, Shotfarm and Velaro, strengthen the CaaS initiative and the SuiteCommerce platform, which combines a state-of-the-art Web storefront with a central system to manage all B2C and B2B transactions across any touch point, including websites, smartphones, tablets, social media and physical point of sale (POS). Operating directly on the core NetSuite ERP/CRM business management application, SuiteCommerce is designed to address the limitations and complexity of first-generation commerce systems to enable merchants to streamline business processes, build relationships with built-in marketing tools and immerse customers in a richly interactive and intuitive shopping experience.
Through these technology partnerships, merchants have a robust, extensible commerce ecosystem that raises the bar for commerce performance across all channels. With partner solutions based on the SuiteCloud development platform and available as SuiteApps at www.suiteapp.com, companies are able to mix and match partner technology to meet their unique needs and expand to business demands on a global scale.
"These new solutions speak to the power of the SuiteCloud Developer Network," said Zach Nelson, NetSuite CEO. "Our partnerships with these leading innovators enrich and extend the SuiteCloud platform to enable merchants to seize opportunities to attract and retain customers while ridding themselves of the cost and complexity of legacy on-premise systems."
NetSuite's leading technology partners include:
Square Register, bringing next generation iPad-based point-of-sale to the Enterprise
Square (www.squareup.com), based in San Francisco, the company revolutionising millions of everyday transactions between buyers and sellers, has teamed up with NetSuite as a technology partner to help reinvent commerce. Square's Register application for iPad streamlines checkout, tracks sales, and makes it easy for businesses to communicate with customers. Through the Square/NetSuite partnership, merchants have the opportunity to pair Square Register and the NetSuite cloud commerce solution for a seamless and secure POS system that streamlines business and provides merchants with a comprehensive understanding of their customers, transactions, and financials. "This partnership will help empower businesses to streamline operations and make smarter business decisions," said Keith Rabois, COO at Square. "The alignment of our two companies will help both merchants and consumers transcend the limitations of today's payment systems and capitalise on the potential of mobile devices and cloud commerce."
Next Generation Online Payment System
Stripe (www.stripe.com), based in San Francisco, is a provider of a next-generation online payment system geared to enable commerce businesses to quickly and easily accept credit card payments for products and services. Stripe is at the forefront of technology innovators to push the boundaries of the next generation of commerce and to lower the bar for merchants of any size to execute transactions over the Web. The Stripe payment processing solution offers a new option to incorporate hassle-free payment functionality into SuiteCommerce. The Stripe/NetSuite partnership will offer merchants a streamlined commerce solution that comprises online payments, a Web storefront, full integration with NetSuite's financials and CRM, and a central cloud solution to manage B2C and B2B transactions regardless of the customer touchpoint, from Web to smartphones, tablets and social media. "NetSuite's SuiteCommerce platform is an innovative cloud-based commerce platform and will continue to grow in adoption with the many new enhancements and integrations that NetSuite has recently unveiled," said John Collison, President at Stripe. "We're excited to partner with NetSuite and offer critical payment functionality that can help businesses realise the promise of Commerce as a Service."
Next Generation Social CRM
Acquia, Inc. (www.acquia.com), based in Burlington, Mass., is a provider of software, services and infrastructure for Drupal, the largest open source Web development platform in the world, powering more than 1.5 million websites. Through the partnership, Acquia, with more than 2,000 customers such as Twitter, Verizon and Mercedes Benz, will integrate its Drupal-based products—including Drupal Commons social business software and Drupal Gardens SaaS website creation platform—with NetSuite to enable companies to build rich and integrated social CRM experiences that connect with NetSuite cloud Ecommerce, CRM, marketing automation and finance technology. This integration enables companies to improve business efficiency, drive customer engagement and revenue with interactive Web feature, and use social activity data for personalised marketing. "This partnership connects a complete cloud ERP/CRM platform with the world's most powerful content, community and commerce platform. This gives sales and marketing teams the power to gather rich customer and prospect data and to engage more directly with specific users, while ensuring they have the freedom to create and develop whatever experiences they can imagine," said Peter Guagenti, Vice President, Products at Acquia. "It's creative disruption in the cloud that lets you capture the tremendous momentum of social engagement and shopping."
Bazaarvoice (www.bazaarvoice.com), based in Austin, is a leading social software company that brings the voice of the customer to the center of business strategy with ratings, reviews, questions and answers, and story campaigns on websites and social properties. With the Bazaarvoice and NetSuite partnership, NetSuite customers will be able to incorporate social capabilities into their ecommerce storefronts that offer consumers an opportunity to rate and review products, ask and answer questions, and tell stories about their product or brand experiences. With the Bazaarvoice technology, these social conversations are syndicated across the Bazaarvoice network and mobile devices to reach shoppers wherever they are, influencing purchases across channels. The consumer-generated content is also available for sentiment monitoring and analysis to help retailers, direct-to-consumer manufacturers, and travel and hospitality providers make data-driven decisions on marketing, product development, operations and customer support.
Next Generation Comparison Shipping
GoDataFeed (www.godatafeed.com), a leading provider of product feed management services based in Florida, is now seamlessly integrated with NetSuite, empowering its retailers to increase sales and visibility on more than 70+ comparison shopping channels including Google Product Search, Amazon, NexTag, Shopzilla, PriceGrabber ShareASale and more. Its innovative, time-saving solution enables NetSuite merchants to automate, optimise and analyse the entire datafeed management process to attract more qualified shoppers to their online store. "We've had strong demand from NetSuite customers to offer our solutions directly on the SuiteCommerce platform," said Ro Grosman, CEO at GoDataFeed. "GoDataFeed empowers NetSuite retailers to increase sales with a seamless and cost-effective way to reach millions of shoppers on a diverse array of channels."
GoDataFeed works with thousands of online retailers, including various leading Internet Retailer 500 companies like Wine.com, Candy.com, US-Mattress.com, CoffeeCakes.com, Waterskis.com, Zumiez.com and more.
Next Generation Cross-Channel Sales
MyBuys (www.mybuys.com), based in San Mateo, Calif., is the leader in cross-channel personalisation for retailers and consumer brands. MyBuys generates increased revenue and customer engagement by capturing insights from consumer behavior, then presenting customers with products they want to buy at every point of interaction—on web sites, through email, via display ads, on mobile devices, within social sites and direct mail. Through integration with NetSuite SuiteCommerce, MyBuys offers NetSuite retailers a proven way to achieve gains in revenue and key online metrics while building customer loyalty through relevant content. "Customers reward retailers that offer a personalised, relevant experience," said Robert Cell, president & CEO, MyBuys. "With the combination of MyBuys and SuiteCommerce, retailers can get best of breed functionality in a fraction of the time, and leverage all the consumer insights to personalise every channel."
Next Generation Digital Asset Management & Image Hosting
Shotfarm (www.shotfarm.com), based in Chicago, provides a free, centralised Product Content Network where thousands of manufacturers and retailers, including Briggs & Riley Travelware and The PGA Superstore, manage and share product images and information, eliminating inefficiencies in what is otherwise a tedious and time-consuming process of managing hundreds of millions of files per year on an industry level. Shotfarm's SuiteCommerce integration is designed to give manufacturers and retailers running on NetSuite the ability to host product images on their Ecommerce sites directly from shotfarm's library with interactive rich media functionality such as 360-degree product views, zooming and panning, color swaps and more. "Shotfarm and NetSuite share a mutual goal—to help companies eliminate needless complexity and improve the efficiency and results of their Ecommerce initiatives," said Mike Lapchick, CEO, Shotfarm. "SuiteCommerce can provide an excellent platform for us to reach retailers who can't afford to waste precious time with the manual process of finding, managing, preparing and hosting thousands of image files for Web."
Next Generation On-Demand Live Chat
Velaro (www.velaro.com), based in Baltimore, Md., the award-winning live chat SaaS provider for contact centers and sales and marketing, has partnered with NetSuite to deliver click-to-chat software integrated with NetSuite. The Velaro Live Chat SuiteApp can help NetSuite users increase Ecommerce conversion by allowing customers to get live, real-time answers, preserve customer data and chat transcripts for future sales and marketing efforts and enhance customer support through integration with NetSuite case management. "NetSuite is a market leader when it comes to developing cloud-based solutions, and we are excited to be integrating our click-to-chat software within NetSuite's SuiteCloud offering," said Alex Bloom, President, Velaro. "This integration enables us to accelerate our move to the cloud, while allowing NetSuite to enhance some of its platform benefits offered to its customers."
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Cautionary Note Regarding Forward-Looking Statements:
This press release contains forward-looking statements relating to expectations, plans, and prospects including expectations relating to future demand for cloud computing solutions and expected benefits of SuiteCommerce. These forward-looking statements are based upon the current expectations and beliefs of NetSuite's management as of the date of this release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements including, without limitation, slower adoption rate of the ecommerce platform than anticipated, risks or delays associated with implementation or integration of SuiteCommerce, and material defects or errors in the software or undetected computer viruses could arise and impact operations. All forward-looking statements in this press release are based on information available to the Company as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.