AVAILABILITY

Dependable access to the NetSuite system and your data is essential to your business — and we ensure that you have that access. Access to your data is a given — your data is yours, which you can export at any time. Our service level agreements include a guarantee 99.5% uptime across the entire NetSuite family of production applications or you can request a credit.

• Access to Your Data
  While we securely manage your information for you in our data center, it is always your data and your data alone, and you always have the ability to export your data into an IIF file (tab delimited format recognised by various applications) or a Comma Separated Value (CSV) file from our applications. We created this export capability because we know it is important for you to have the option of retrieving your data at anytime, from anywhere you want.
• Service Level Agreement
  We know that downtime is not an option in your business. This is one reason that our service agreement guarantees 99.5% uptime outside the scheduled service windows. We guarantee 99.5% uptime across the entire NetSuite family of production applications for all our customers. A credit is available if NetSuite does not deliver its application services with 99.5% uptime.

We provide customers a publicly available web page to display system status at all times at http://status.netsuite.com