Services Resource Planning

Support Your Services Organisation from End to End with a Powerful Cloud-Based Suite

NetSuite Services Resource Planning (SRP) software helps you gain complete visibility into and control over the entire business in real time, from the moment a new opportunity is identified through to project delivery, invoicing and revenue recognition, all while eliminating double entry and costly systems and integration overhead. NetSuite SRP is the most advanced, 100% cloud-based SRP software available for even the most complex services organisations.


  • Streamline operations and drive profitability by optimising the entire services business lifecycle to help complete projects more quickly, generate invoices accurately and efficiently, decrease accounts receivable cycles and eliminate revenue leakage
  • Increase visibility into all aspects of your business, including forecasts, resources, projects and KPIs to assist in informed, accurate decision-making
  • Support the way your services teams work and enable productivity—on the road, between meetings, and on client sites—with anytime, anywhere web and mobile access
  • Gain real-time, global business management and financial consolidation for multi-national, multi-subsidiary operations

Unprecedented ROI
Benefits experienced by organisations using NetSuite SRP include:

  • 23% increase in annual revenue per employee
  • 24% increase in average revenue per project
  • 18% increase in bid-to-win ratios
  • 6% increase in percent of annual revenue target achieved
  • 9% increase in percent of annual revenue margin target achieved
  • 130% increase in EBITDA (earnings before income tax, depreciation, amortisation

Source: SPI Research — from 2012 SPI Professional Services Maturity Benchmark Survey.

Key Features

  • Gain a true 360-degree view of the client lifecycle with powerful customer relationship management (CRM)
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      • Drive sales performance with advanced sales force automation (SFA)
      • Manage a complete marketing automation program to accelerate lead generation and management
      • Gain a single, pervasive view of customer information with advanced CRM analytics and reporting including graphical dashboards
      • Improve client relationships and reduce client attrition with complete customer support management
      • Quickly generate quotes and convert to sales orders with integrated order management

  • Increase on-time project delivery, drive down bench time and improve project accounting cycles with advanced professional services automation (PSA)
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      • Improve forecasting of resources, cash flow and project delivery cycles
      • Support complex client billing requirements with powerful billing rules engine
      • Gain complete visibility into resource utilisation, skills profiles, staffing and more
      • Proactively identify and resolve project issues with collaborative, real-time project management
      • Gain a centralised view of the entire services lifecycle with integrated project management, project accounting and billing, resource management and timesheet and expense management

  • Accelerate the close process, ease reporting and speed collaboration with cloud ERP
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      • Real-time web-based management of general ledger, payables and receivables, customer contracts, fixed assets, financial planning and more
      • Complete multi-currency and multi-subsidiary management
      • 100+ standard reports, including income statements, balance sheets, consolidated reports, variance reports and side-by-side comparisons—ideal for internal or external reporting
      • Instant financial visibility through role-based dashboards, reports and analytics
      • Full support for all key revenue recognition standards including AICPA, FASB and SEC regulations (including SOP 81-1, SAB 101, EITF 00-21, EITF 08-01 and EITF 09-03)

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