Total Computer Networks Fuels Rapid Growth with NetSuite

Total Computer Networks

"The implementation of NetSuite enabled us to accelerate our growth because it gave us the flexibility to tailor the system to our business processes, rather than the other way around." Total Computer Networks

Company at a Glance

Location:
Kettering, United Kingdom
Industry:
IT Reseller
Applications Replaced:
Sage 200

Solutions

NetSuite Advanced Financials
Inventory Management

 

Nolan Business Solutions

Partner:

Nolan Business Solutions
Location:
Fleet, Hampshire

Customer Success:

  • Award-winning U.K. IT reseller achieved 50% revenue growth in the first year after upgrading from Sage to NetSuite, with 30% increase in the customer base and workforce.
  • Cost of processing a sales order decreased 20% in first 12 months after going live on NetSuite in January 2013.
  • NetSuite flexibility and visibility have supported rapid growth in sales of Dell, HP, Lenovo and other IT products to mid-market firms in the U.K. and Europe.
  • Total Computer Networks has dramatically improved its command of an extended supply chain of 100,000 products from over 600 suppliers.
  • NetSuite helps Total Computer Networks efficiently execute both drop-ship orders and products shipped directly from the company warehouse.
  • Real-time visibility into order status and in-house and supplier inventory improves fulfillment efficiency and customer satisfaction.
  • Automated invoicing eliminates time-consuming manual work, supports an efficient order-to-cash lifecycle and accelerates cash flow.
  • Cloud mobility with anywhere, anytime access supports mobile sales personnel, offices in Kettering and Manchester and the company warehouse.
  • With iPhone/iPad usage, NetSuite CRM helps sales personnel improve sales effectiveness and customer service.
  • NetSuite dashboards and rich reporting capabilities give management on-demand insights into financial and operational performance.

Challenges:

  • Fast-growing B2B IT reseller faced functional and scalability limitations with Sage 200 that limited its ability to grow the business.
  • Inflexibility and an inability to customize Sage resulted in high IT costs and a need for expensive upgrades.
  • Management and sales lacked timely information on business performance, resulting in guesswork decisions.

Solution:

  • Facing a costly upgrade to its on-premise Sage solution, Total Computer Networks selected NetSuite as an ideal cloud platform with the flexibility needed to capitalize on its growth potential.
  • Implementation and customizations by NetSuite Solution Provider partner Nolan Business Solutions helped ensure a flexible, scalable solution tuned to unique business needs.
  • eInteract SuiteApp from Nolan Business Solutions streamlines transactions with suppliers through EDI integration between NetSuite and the Onetrail Trading Partner Network (TPN).
  • Real-time price and availability information enables easy access to distributors' inventory.
  • Automatic product catalogue updates and EDI for purchase orders reduce the cost per transaction and wins back sales staff time.