University of Oregon Duck Store Takes Flight with NetSuite for Omnichannel Retail

Like many collegiate bookstores, the University of Oregon Duck Store relied on niche software for higher education textbook management and sales. Running an inflexible green-screen application for ERP and Point of Sale (POS), The Duck Store faced difficulties with data access, inventory management and visibility. Lack of integration across ERP and ecommerce platforms forced the independent nonprofit retailer to run separate shopping carts for textbooks and general merchandise.


The Duck Store

Company

The Duck Store

Location

Eugene, Ore.

Industry

Retail

Employees

150+

Number of USERS

125

OTHER SOLUTIONS CONSIDERED

MBS, VisualRATEX

SYSTEMS REPLACED

MBS Textbook Exchange ERP/POS, Volusion Ecommerce, Listrak Email Marketing

NETSUITE PRODUCTS IMPLEMENTED

NetSuite ERP
SuiteCommerce Advanced
NetSuite POS
Bronto Email Marketing

Implementation by

NetSuite Professional Services

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“We wanted a single platform for ERP, ecommerce and POS. With NetSuite, we’re able to see customers who shop online and in stores, and build loyalty in a broader sense.” The Duck Store

Flexible System Meets Unique Needs

A unified cloud solution for textbook and merchandise sales
Founded in 1920 with 13 stores at campuses, sporting venues and malls, The Duck Store has modernized atop a unified NetSuite platform for ERP, ecommerce, in-store POS and email marketing. A second phase is set to go live shortly with NetSuite, customized to handle the deep complexity of textbook inventory and sales—hardcover and digital, rentals and buybacks, new and used—all driven by professor specifications with multiple variations to each aspect.
Customer-centric ecommerce, POS and inventory
With NetSuite, The Duck Store provides a customer-centric omnichannel experience thanks to a unified customer record and real-time visibility into 50,000 SKUs, from textbooks to sweatshirts and bumper stickers, for approximately 125 users, ecommerce and in-store personnel. The retailer has gained significant time and cost savings by upgrading from outdated, siloed systems to a modern cloud platform based on a single data source that’s continuously updated in near real-time.
Pioneering cloud ERP for university bookstores
The Duck Store has seen its single-page bounce rate drop 25 percent since launching its new web store on SuiteCommerce Advanced and can now provide an optimized mobile experience on any device. NetSuite customizations and integrations give The Duck Store breakthrough flexibility it lacked previously. As a pioneering adopter of NetSuite in the closely knit collegiate retail world, The Duck Store sees itself as a test case for the viability and value of university bookstores embracing cloud ERP.

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