NetSuite Helps Software Maker Save $200,000, Grow Globally Without Adding Headcount

StatSeeker

"My job has gone from managing multiple versions of non-integrated applications to where, within 10 minutes of waking up in the morning, I know the complete status of the business." StatSeeker

Company at a Glance

Location:
Brisbane, Australia
Industry:
Software
Applications Replaced:
MYOB, Sage ACT! For CRM as well as in-house

Solutions

NetSuite ERP
CRM
Ecommerce

Customer Success:

  • Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system.
  • StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets.
  • Profit margins have improved to 30%.
  • Company was able to reduce customer-support response times by 40%.
  • New product releases now come out on time, accounting for a 40% reduction in customer complaints.

Challenges:

  • StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices.
  • To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry.
  • Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations.
  • Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases.
  • New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints.

Solution:

  • Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and ecommerce.
  • Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events.
  • StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads.
  • Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products.
  • NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting.