Shareholder Representative Services Grows from Startup to Leading Provider of M&A Post-Closing Services on NetSuite

Shareholder Representative Services

"Best thing is the integration of ERP, accounting and CRM. NetSuite's efficiency and scalability became essential as we have grown. We rely on them for security and accessibility on sensitive data." Shareholder Representative Services

Company at a Glance

Location:
San Francisco, CA
Industry:
Services provider for shareholders in M&A post-closing processes
Applications Replaced:
None; launched on NetSuite as a startup

Solutions

NetSuite
NetSuite Financials
Revenue Recognition
CRM

Customer Success:

  • Shareholder Representative Services (SRS) selected NetSuite as a secure and scalable platform for growth in 2008, shortly after launching as a provider of merger and acquisition (M&A) post-closing services for shareholders.
  • Since then, SRS has grown to manage more than 500 M&A deals comprising $70 billion in value while representing 50,000 shareholders, including such firms as Accel Partners, Greylock Partners and Kleiner Perkins Caulfield & Byers.
  • NetSuite supplies a complete and integrated cloud solution for diverse business processes, including accounting, bank transactions, legal documents management, CRM and customer service.
  • SRS has real-time visibility and management control over escrow accounts and financial reconciliation across nearly one thousand bank accounts.
  • SRS takes advantage of NetSuite's role-based authentication for secure access to data across its 60-person user base, including accounting, operations, legal, sales and customer service.
  • NetSuite provides workflow-driven business processes for case categorization, task assignment and lifecycle management streamlined with SuiteFlow customization by NetSuite partners Upaya, Hein & Associates and Explore Consulting.
  • SRS leverages NetSuite as a repository for mission-critical legal documents and M&A information.
  • NetSuite Revenue Recognition utilized to manage recognition of interest income generated in escrow accounts.
  • Anytime, anywhere access to the NetSuite cloud is ideal for distributed operations across San Francisco headquarters and offices in Denver, Boston and Israel.

Challenges:

  • After launching its business with paper-based processes and desktop software, SRS quickly realized the need for secure, scalable enterprise software to manage mission-critical processes.
  • Company needed to focus time and resources on delivering expert, high-quality services rather than deploying and managing a complex on-premise IT infrastructure.

Solution:

  • NetSuite selected over competing solutions for customizable data schema, cross-functional integration and scalability for growth.
  • Complementary solution for check writing and electronic payments processing from NetSuite partners Piracle and Coastal helps streamline payment transactions.
  • SRS speeds bank reconciliation processes with cloud application from NetSuite partner Nolan Business Solutions.