NetSuite Helps Growing Software Maker Cut Administrative Costs by 30%

Solarwinds

"We needed more than just a good accounting solution. We had to responsibly manage growth, and NetSuite provided the business application infrastructure to do exactly that." SolarWinds

Company at a Glance

Location:
Austin, TX
Industry:
Software
Applications Replaced:
QuickBooks, Excel, custom programming

Solutions

NetSuite OneWorld

Customer Success:

  • Cut administrative costs by 30% with simplified billing, while continuing to grow.
  • Achieved 3-month ROI with NetSuite.
  • Instant visibility across customers, geographies, products, and employees.
  • NetSuite resource planning helps to handle double the customer support caseload, without having to increase staff at the same rate.

Challenges:

  • Global software maker had difficulty keeping up with accounting demands of 60,000 customers in 170 countries.
  • Complex revenue-reporting requirements compounded by variations in currencies, taxes, and accounting-compliance regulations.
  • Fragmented IT software hindered performance and reliability of financial reporting.

Solution:

  • Replaced QuickBooks, spreadsheets, and custom programming with NetSuite OneWorld.
  • International roll out in just 6 months to 10 subsidiaries in North America, Ireland, Czech Republic and Singapore.
  • Implementation included order-to-cash, procure-to-pay, customer support tracking, and integration with Salesforce.com.
  • Managing complex revenue recognition rules directly in NetSuite, instead of relying on spreadsheets to insure compliance.