Satmetrix Cuts Hundreds of Thousands of Dollars in IT Spending With the NetSuite Solution


Satmetrix

Company

Satmetrix

Location

San Mateo, Calif.

Industry

Computer Software, Services

Applications Replaced

Siebel, Epicor, Excel

Solutions

NetSuite


"Our desire for a single, unified enterprise system quickly eliminated all of the other solutions we considered. Everything from information extraction to expense accounting to budgeting has been made easier with NetSuite." Satmetrix

Customer Success

  • Internal IT group reduced by half, saving $240,000 in salaries annually.
  • Advanced billing capabilities replaced discrete spreadsheets, resulting in more accurate billing and compliant revenue recognition.
  • Streamlined purchase order entry, routing, and approval greatly reduced the need for after-the-fact expense approval, providing more predictable budget performance.
  • Customer support data integrated with sales/accounting transactions through NetSuite Customer Center, providing 360-degree visibility into all stages of client lifecycle.

Challenges

  • Multiple on-premise systems for ERP and CRM activities (Siebel, Epicor, Excel) created integration hassle, limited visibility, costly IT overhead and staffing requirements.
  • Lengthy professional services sales cycles created an acute need for comprehensive sales cycle management.
  • As a services company, Satmetrix required sophisticated revenue recognition support.
  • Senior management created initiative to modernize internal systems, directing Satmetrix to adopt more cloud computing solutions.

Solution

  • Satmetrix manages offices in Silicon Valley, New York, Paris, UK, and India through the NetSuite solution.
  • Complete account transparency to reps and managers, including all transaction and invoice history, reducing manual reporting demand on finance staff.
  • NetSuite testing sandbox enables Satmetrix to quickly prototype customizations, then roll out finalized capabilities with confidence.
  • Advanced analytics more powerful and less labor-intensive reporting than Excel.
  • Budgeting significantly more sophisticated at the department level, including fully transparent and automated currency conversions.

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