Rags2Riches Focuses on Its Mission to Alleviate Poverty Among Philippine Artisans in the NetSuite Cloud

Rags2Riches

"NetSuite has been a big part of the Rags2Riches effort to help our artisans lift themselves and their families out of poverty." Rags2Riches

Company at a Glance

Location:
Manila, Philippines
Industry:
Retail, Fashion
Applications Replaced:
Intuit QuickBooks, manual paper-based processes

Solutions

NetSuite

Customer Success:

  • Philippines-based social enterprise benefits with business fluidity and visibility in bringing locally made purses, wallets, totes, accessories and other goods to market.
  • NetSuite scope and efficiency has helped Rags2Riches expand from 300 to 800 its community of partner artisans, mostly economically disadvantaged women.
  • Rags2Riches gains real-time financials and inventory management while enabling anywhere, anytime access to critical business information.
  • Scalable NetSuite solution supports rapid growth, including a 150% increase in revenue and a 3x expansion of full-time staff between 2011 and 2012.
  • Cloud business management is a key enabler for Rags2Riches to build on the roots of its eco-ethical business begun in 2007, engaging women who crafted goods from scraps at a large Manila dumpsite.
  • Phase 2 NetSuite implementation will link ecommerce web store to NetSuite for more efficient order management, fulfillment and automated reconciliation of ecommerce sales with financials.
  • Phase 2 will also expand international direct-to-consumer sales, complementing product sales at leading brick-and-mortar and digital retailers in the Philippines.
  • NetSuite Light Manufacturing module will help track work across decentralized artisan community and improve final assembly at quality assurance of about 10,000 products a month at central Manila workshop.

Challenges:

  • Rags2Riches needed a full-featured business solution as it outgrew its previous software and struggled with manual paper-based processes.
  • Lack of monitoring on raw materials, finished goods inventory and product-line profitability forced managers into guesswork business decisions.
  • Social enterprise could not afford to invest limited resources into a costly on-premise ERP system and employ IT personnel for ongoing maintenance and troubleshooting.

Solution:

  • NetSuite.org corporate citizenship program facilitated licensing of free and discounted NetSuite software to run core business processes, enable efficiency and drive growth.
  • NetSuite Solution Provider partner CloudTech provides implementation and optimization services to help Rags2Riches make the most of NetSuite.
  • Phase 2 implementation will build on success with new capabilities for more efficient order management, fulfillment and production, and expansion of B2C and B2B sales channels.