When Bruce Capagli took over as COO of Precision Medical Products, he knew exactly what to avoid when choosing an ERP system to manage the startup that sells medical gloves, braces, boots and more. Decades of paying consultants to upgrade already-costly systems convinced him of the merits of a cloud ERP. Yet the startup also needed a partner to impart best practices in an implementation that could scale with aggressive growth targets.
“I’ve just really enjoyed and appreciated the commitment to meeting timelines and deliverables with SuiteSuccess. That’s a refreshing change.” Bruce Capagli, COO, Precision Medical Products
Precision Medical Products chose NetSuite’s unified business platform over Xero and Zoho, swayed by its scalability and extensibility and a fixed-fee SuiteSuccess implementation that included pre-built templates and expert guidance. SuiteSuccess allowed the business to launch best-in-class financial and inventory management processes in just 59 days. It uses NetSuite OneWorld to manage Precision Medical and three other entities under the same ownership.
Extending its NetSuite solution, Precision Medical launched a new B2B online store in just 23 days through SuiteSuccess for SuiteCommerce. The new site helped more than double average order value year-over-year—without increasing operational costs. Site management tools empower business users like Capagli to update the website without the help of a developer.
In an effort to provide exceptional customer service, Precision Medical guarantees two-day delivery to all customers. But shipping costs cut into profit margins, so the company added NetSuite Advanced Order Management to route orders to the most cost-effective distribution location and profitably meet this obligation.