Port of Portland Keeps Ships Moving with NetSuite

Port of Portland

"Our CEO and senior management team now have complete and real-time visibility of all the information they require to make swift and effective business decisions." Port of Portland

Company at a Glance

Location:
Melbourne, Australia
Industry:
Shipping
Applications Replaced:
Epicor, Astea International, HR3, MEX

Solutions

NetSuite
NetSuite SuiteApps—i-Seaports and Infinet Cloud

Customer Success:

  • Complete visibility into entire business gives CEO and senior management all the information they require to make swift and effective business decisions.
  • Significantly improved the efficiencies of its financials and project management capabilities.
  • Streamlined ship scheduling process to support its growing customer base of exporters.
  • All components are now automated and fully integrated with each other in real-time, from ship scheduling and project management, all the way through to finance.
  • Improved reliability, accuracy and integrity of data—it can now better manage moving forward.
  • Most staff now access NetSuite, providing the data they need to do their jobs efficiently and help grow the business.
  • Streamlined data gathering and insight capabilities saves the accounting team about 30 percent of their time at month end reporting.

Challenges:

  • Focused on growing its customer base of exporters and needed to update its core business systems to support this future growth.
  • Previous systems were out of date and lacked integration, which required a lot of inefficient manual processes that led to data inconsistencies.
  • Ship scheduling, in particular, was hand written on pieces of paper and not captured properly in its software systems.

Solution:

  • Implemented a single instance of NetSuite for financials, payroll, project management, asset management and shipping.
  • In conjunction with NetSuite's cloud-based business management solution, Port of Portland leverages NetSuite's SuiteCloud Developer Network (SDN) Partners—i-Seaports for shipping and Infinet Cloud for payroll.
  • NetSuite's full integration with i-Seaports' advanced shipping capabilities provides a traffic management centre to manage all aspects of a vessel call from reservations to departure, as well as a communications co-ordination centre.
  • The Infinet Cloud Payroll SuiteApp streamlines its payroll services and provides all the functionality needed to fulfil payroll responsibilities.