Inc. 500 Winner Grows From $2M to $8M in Revenue with NetSuite Without Adding Finance Staff


One Call Now

Company

One Call Now

Location

Troy, OH

Industry

Software, Ecommerce

Applications Replaced

Goldmine, Custom Software

Solutions

NetSuite


"Our service is simple; we generate automated phone calls and text messages for governments, schools, businesses, and other groups. But the underlying technology is mind-boggling. We didn't want to add servers—we've got 180 triple-redundant SQL servers right now—but we needed a way to manage all that information, so we chose NetSuite." One Call Now

Customer Success

  • Since implementing NetSuite in 2003, grown from $2 million to $8 million in revenue without adding finance staff.
  • Account creation time for new customers dropped from 24 hours to 60 seconds.
  • Average customer support ticket time decreased from 12 minutes to three minutes.
  • Growing more than 35% annually.
  • Third party sales reps now use self-service portal to track commissions, saving two days per month of finance-staff time.
  • NetSuite dashboards, integration with SQL database let managers drill into profitability, customer-service, billings, and other details.

Challenges

  • Innovative business model required complex billing, customer service processes.
  • Needed integration with custom database holding 40,000 clients, 15 million phone numbers, and 400 different pricing plans.
  • Wanted better visibility into per-region profitability in order to optimize marketing expenditures.

Solution

  • Selected NetSuite after evaluating Goldmine, Sage, and Microsoft products.
  • Replaced combination of Goldmine and custom software with NetSuite for ERP and CRM.
  • Used NetSuite Web services APIs to integrate with the company's website and massive underlying SQL database.

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