Magellan GPS Triples Ecommerce Productivity, Reduces IT Costs Over 20 Percent with NetSuite


Magellan GPS

Company

Magellan GPS

Location

Santa Clara, Calif.

Industry

Retail

Applications Replaced

SAP, Internal development

Solutions

NetSuite


"We have tripled our productivity, enhanced our risk management, and reduced our overall Ecommerce IT expenditures by more than 20 percent switching to NetSuite." Magellan GPS

Customer Success

  • Magellan GPS Ecommerce team's productivity tripled with NetSuite solution.
  • Magellan GPS reduced Ecommerce-related IT spending by 20 percent.
  • NetSuite providing enhanced risk management.
  • Call handling times 35 percent lower with NetSuite customer service solution.
  • Overall transaction processing times 10 percent less.

Challenges

  • Ten year old homegrown Ecommerce system lacked flexibility.
  • Existing Ecommerce system was expensive to maintain, limiting growth.
  • Real-time reporting unavailable, limiting visibility.
  • Real-time transaction processing unavailable, slowing order flows.
  • New product lines required extensive customizations to aging Ecommerce software.

Solution

  • NetSuite providing unified solution to Ecommerce, marketing, merchandising, and customer service teams.
  • Magellan GPS processing over 800 transactions daily through NetSuite.
  • NetSuite SuiteCloud development platform enhancing partner selling programs.

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