LexisNexis Powers Its Media Publishing Business in Australia and New Zealand with NetSuite

LexisNexis Pacific

"NetSuite provides us with a single source of comprehensive information about our customers, which expertly drives and services our entire business operation. Our sales team has a 360-degree view of the information they need to succeed." LexisNexis Pacific

Company at a Glance

Location:
Chatswood, Australia
Industry:
Media
Applications Replaced:
Multiple proprietary CRM systems

Solutions

NetSuite CRM
Marketing
Sales Force Automation

Customer Success:

  • NetSuite replaced a number of proprietary CRM databases to consolidate LexisNexis' operational processes with a single, cloud-based business management solution that is the backbone of its daily operations.
  • Real-time reporting capabilities significantly improved LexisNexis' client service delivery and customer insight capabilities.
  • NetSuite's project management tools powered the successful integration of a recently acquired large software services company into the LexisNexis business.
  • Transformed project management capabilities give LexisNexis the ability to control and execute all billing runs before seamless integration into its own financial tool.
  • NetSuite enabled LexisNexis' expanding team of mobile and offshore personnel to gain access from anywhere using a web browser or mobile device.
  • LexisNexis now has a scalable and flexible cloud business solution that has reduced demands on its internal IT resources.

Challenges:

  • Accelerated growth strained existing in-house software systems and required inefficient and laborious duplicated manual data entry. Lack of integration between systems lead to data inaccuracies and inconsistent processes. Significant report generation delays resulted in a lack of real-time business insight and analysis.
  • Acquisition of a large software services company required enhanced project management tools. Key legal-and corporate-sector client base demanded a trusted and secure technology partner.
  • Increased workforce mobility necessitated flexibility of anytime, anywhere system availability.

Solution:

  • NetSuite was selected over leading cloud and on-premise solutions to provide LexisNexis with a complete cloud-based business management solution.
  • NetSuite implemented to power LexisNexis' CRM, project management, sales force automation and customer support functions.
  • LexisNexis integrated NetSuite with its global finance, marketing and accounting functions to gain a real-time, 360-degree view of its customers.
  • NetSuite's cloud-based solution offers best-in-market PCI compliance and disaster recovery for client peace of mind.
  • Scalability of NetSuite's cloud-based solution drives cost-effective expansion opportunities.