Good360 Grows Its 'Goods for the Greater Good' Mission with NetSuite.org

Good360

"NetSuite gives us the transparency and scalability we need to grow quickly and internationally with less overhead." Good360

Company at a Glance

Location:
Alexandria, VA
Industry:
Nonprofit
Applications Replaced:
Microsoft Dynamics NAV

Solutions

NetSuite
Financials
Inventory Management
CRM

Customer Success:

  • Replacing a Microsoft Dynamics NAV (Navision) application, NetSuite gives Good360 critical transparency into financials, inventory, donors and recipients that help it maximize "goods for the greater good" social impact.
  • Time and cost savings in IT and business administration free limited resources for more effective program development and execution.
  • NetSuite gives Good360 a seamless, scalable environment to expand its programs and impact towards distributing $1 billion a year worth of apparel, toys, computers, office supplies and more to charities such as shelters, schools and foster care programs.
  • Real-time data on demand across core processes eliminates delays and inefficiencies in distribution of goods, totaling $350 million in fair market value in 2012.
  • NetSuite's award-winning financial management platform helps Good360 strengthen accountability with 125 corporate donors such as Home Depot, Bed Bath & Beyond, Walmart, Hilton and IBM.
  • Good360 uses NetSuite CRM for donor management with Fortune 500 companies and other contributors, and to manage relationships with recipient organizations.
  • NetSuite Inventory Management delivers new visibility and control in distributing goods to more than 35,000 charitable organizations.
  • Moving from on-premise systems to the cloud enables Good360 to eliminate two in-house servers and avoid the expense of a full-time IT staff person.
  • NetSuite is driving further efficiencies for Good360, which is ranked by Forbes magazine as one of the most efficient charities in the U.S. while distributing $7 billion worth of products over 30 years.

Challenges:

  • Lack of real-time information and reporting obscured visibility into financials and operations, resulting in guesswork and delays.
  • Microsoft Dynamics NAV lacked international capabilities needed for planned expansion to Australia and elsewhere in the world.
  • Good360 found it costly, difficult and time-consuming to upgrade Microsoft Dynamics NAV, with a need to redo customizations that would not carry over to a new version.

Solution:

  • Free and discounted licensing available through NetSuite.org corporate citizenship program was far more cost-effective than competing SAP, Sage and Microsoft applications considered by Good360.
  • NetSuite's multi-currency, multi-lingual support and global financial consolidation offers important capabilities for expansion into Australia and other countries.
  • Connectivity solution from NetSuite partner Celigo supplies integration between NetSuite back office and Magento-based website that accepts donations and product requests and supports social collaboration.