Mining Services Leader GMC Global Strikes Gold with NetSuite PSA

GMC Global

"NetSuite PSA gives us up-to-date information and visibility globally, which is making a very big difference to our business. We can now report with a level of accuracy and confidence that we didn't have before, and in significantly less time—it really is a significant improvement." GMC Global

Company at a Glance

Location:
Melbourne, Australia
Industry:
Professional Services
Applications Replaced:
Sage 300 (Formerly Sage Accpac), Clicktime, Excel

Solutions

NetSuite OpenAir Professional Services Automation (PSA)
NetSuite Services Resource Planning (SRP)

Customer Success:

  • The global mining consultancy has gained breakthrough visibility and control across projects, resources and finances with NetSuite's industry-leading cloud PSA solution, OpenAir.
  • GMC Global has streamlined project management and optimized its resources of 180 full-time and contract personnel.
  • OpenAir enables GMC Global to better serve mining clients across its four business lines of supply chain, maintenance, reliability and education.
  • NetSuite's global cloud solution equips five GMC Global offices in Australia, Asia, North America and South America with project and resource management, time and expense, automated billing and reporting.
  • Tracking revenue, profitability and per-project cost enables GMC Global to adjust on the fly while helping shape future bids and drive the business.
  • GMC Global improves the speed and accuracy of capturing time and expense data from more than 150 consultants in the field.
  • NetSuite automates conversion of time and expense data into invoices, which increases the speed of cash flow and significantly improves administrative efficiency.
  • Phase Two implementation of NetSuite SRP further strengthens global financial management by linking OpenAir to NetSuite ERP.
  • Back-office productivity was greatly improved through the elimination of manual, redundant and onerous data input tasks.
  • NetSuite supplies a scalable platform for growth as GMC Global expands internationally, particularly in South and North America.

Challenges:

  • Disconnected Sage Accpac, Clicktime and other applications resulted in inconsistent global processes, inaccurate data and delays in the availability of information.
  • The lack of real-time visibility hindered ability to adjust to change and centrally manage the business on a global scale.

Solution:

  • After evaluating competing solutions, GMC Global determined that NetSuite offered the control and visibility it needed with anywhere, anytime cloud access.
  • NetSuite OpenAir went live in November 2011 after a rapid eight-week implementation, helping GMC Global accelerate its time to value.
  • Strong ease of use enabled GMC Global personnel to quickly skill up and utilize NetSuite without extensive training.