Genesys Dials Up New Unified Cloud-based Platform with NetSuite

Genesys, a provider of call center and customer experience technology, has grown to become a $1 billion company with operations in 90 countries around the globe. After it was spun off from Alcatel-Lucent in 2012, it needed to transition from its parent company’s SAP system. It sought a cloud-based system that could manage its subsidiaries on one platform and scale with the company’s growth.


Genesys

Company

Genesys

Location

Daly City, Calif.

Industry

Software

EMPLOYEES

3,200

REVENUE

$1 billion

NUMBER OF USERS

202

NUMBER OF SUBSIDIARIES

66

NUMBER OF COUNTRIES

90

OTHER SOLUTION CONSIDERED

SAP

SYSTEM REPLACED

SAP

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

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“If you’re really looking for a cloud-based ERP, I don’t know of any provider that’s better than NetSuite.” Nick Gerostathos, Chief Accounting Officer at Genesys

Global Scalability in the Cloud

Global management from a single solution
After evaluating Microsoft Dynamics GP and SAP Business ByDesign, Genesys chose NetSuite for its unified platform, global consolidation and cloud architecture. It provided a single global instance for Genesys’s subsidiaries, now numbering 63 and transactions in 38 currencies, while providing tight controls.
Transacting at scale, onboarding acquisitions
Since the implementation, Genesys has acquired 13 companies and moved those businesses to NetSuite in as little as a month, while running up to 10,000 transactions a month and more than 50 reports, providing real-time visibility to investors and positioning it for a possible IPO.
Revenue recognition ready
Transitioning not just its own systems, but also its software, to the cloud Genesys turned to NetSuite for a platform that could recognize revenue across on-premise software, cloud software and maintenance while accounting for changes to the new revenue recognition on the horizon.

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