Foundation Center Powers Its Social Mission with NetSuite.org

Foundation Center

"We have made huge strides by implementing NetSuite to replace our many legacy systems. We now have a single coordinated effort across the organization and strive to make the most of every interaction with our donors and customers with a 360-degree view." Foundation Center

Company at a Glance

Location:
New York City
Industry:
Nonprofit
Applications Replaced:
ATG Dynamo, Macola, Microsoft Access, The Cat’s Pajamas, Microsoft Excel, custom budgeting applications

Solutions

Financials
CRM
Order Processing
SuiteCommerce
Financial Planning

Customer Success:

  • In a multi-phase IT modernization project, Foundation Center is replacing a myriad of systems and processes with NetSuite's unified cloud solution.
  • The leading source of information on global philanthropy forecasts savings of $500,000 to $1 million in reduced IT infrastructure, personnel and software licensing costs over five years.
  • NetSuite gives the nonprofit a single system to streamline CRM, donor management, ecommerce, order processing, financials, budgeting and forecasting.
  • NetSuite CRM delivers a real-time, 360-degree view of all constituent interactions through ecommerce, call center, event and partner touchpoints.
  • Foundation Center is improving relationship management with its 480 Funding Information Network partners in public libraries and other physical locations in 13 countries.
  • In 2015, NetSuite SuiteCommerce will integrate subscriptions to Foundation Center's largest revenue-generating product, Foundation Directory Online, into its online Marketplace.
  • Enhanced coordination and transparency enable data-driven decisions for Foundation Center to better fulfill its mission to strengthen the social sector by advancing knowledge about philanthropy in the U.S. and around the world.
  • NetSuite ease of use broadens access to critical data across the organization, eliminating business user reliance on IT and dramatically improving productivity.
  • NetSuite Financial Planning module will improve speed and precision of budgeting, planning and forecasting, replacing Excel-based processes.

Challenges:

  • A myriad of siloed packaged and custom-built applications were affecting Foundation Center's operational efficiency.
  • Foundation Center struggled with inconsistent sets of numbers and high IT and administrative costs in its previous environment.
  • Personnel were forced to rely on IT for report generation or manual reconciliation across disparate systems.

Solution:

  • NetSuite.org corporate citizenship program free and discounted licensing enables Foundation Center to channel resources into its mission rather than its administration.
  • Foundation Center's transition to a cloud environment has eliminated wasteful time and resource costs required by legacy environments.
  • SuiteVolunteers program provided pro bono services in creating a lead source form used on its website.