Fluance

Home Audio Manufacturer and Retailer Hits a High Note with NetSuite

Fluance, a manufacturer and B2C ecommerce retailer of high-performance speakers, turntables and home theater systems, has grown dramatically from its start as a small retail shop in 1999. As sales rose, the company needed a scalable ERP system to replace QuickBooks and labor-intensive, paper-heavy manual processes.


Fluance

Company

Fluance

Location

Niagara Falls, Ontario, Canada

Industry

Retail/Manufacturing

EMPLOYEES

100

NUMBER OF USERS

85

SYSTEMS REPLACED

QuickBooks, Microsoft Access, Excel

OTHER SOLUTIONS CONSIDERED

Microsoft Dynamics GP, Sage

NETSUITE PRODUCTS IMPLEMENTED

NetSuite
Bronto Email Marketing

IMPLEMENTATION PARTNER

NetSuite Professional Services


“We never would have been able to grow to where we are today without an ERP system like NetSuite.” Deepak Jain, Founder, Fluance

Passion for the business, not IT for Fluance

1

A unified platform for manufacturing and retail

Fluance has dramatically improved efficiency since implementing NetSuite for financials, order and inventory management, CRM and customer support in 2009. The company also relies on NetSuite for transactions with contract manufacturers, fulfillment by 3PL partners and its ecommerce website.

2

Revenue soars 20x on NetSuite

Since implementing NetSuite, Fluance has grown revenue 20x, while handling 30x more transactions. Order management and fulfillment that used to take 45 minutes is now done in two minutes, while Fluance has avoided the cost of five full-time order personnel. Real-time insights help Fluance track key metrics and fine-tune its product lineup.

3

Passion for the business, not IT

By automating processes and providing real-time visibility in the cloud, NetSuite has helped Fluance focus on its passion for high-quality audio without costly overhead. Customization abilities and partner solutions for EDI, taxation, demand planning and more give Fluance an agile platform to continue cranking up its business volume.


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