Coffee.org Gets a Boost from NetSuite OMX

Coffee.org

"NetSuite was the ideal system to launch a company with, giving us the scalability to grow, while offering an easy-to-use, intuitive system to manage orders across a wide array of channels." Coffee.org

Company at a Glance

Location:
Fort Smith, Ark.
Industry:
Retail

Solution

NetSuite OMX

Customer Success:

  • Seamless order management across website and two warehouse locations.
  • Launched the company with a custom-built front end and NetSuite OMX as the order management system on the back end.
  • Continuity/auto ship capabilities added scalability and self-managed customer service to reduce costs, boost profits and improve customer loyalty.
  • NetSuite OMX provides Coffee.org the capability to drop ship directly from manufacturers, while handling 3,000 orders a month.
  • Visibility into order management system across the organization, letting customer service representatives place a purchase order or look at inventory in an easily navigable system.
  • Coffee.org can now track sales and pricing across 25 different channels ranging from the call center to Amazon to Sam's Club.

Challenges:

  • Company needed a powerful order management system that was easy to use and could scale to meet rapid growth.
  • Changes in the business demanded a system that could accommodate online coffee orders as well as local office coffee supplies and coffee equipment.

Solution:

  • After evaluating competing systems, Coffee.org selected NetSuite OMX for its ease of use, breadth of functionality and integration capacity, which offered scalability across a multi-channel environment of B2C and B2B web sales, and phone orders.
  • Recurring order program automatically updates orders for 750 active recurring order customers.