NetSuite Transforms Watchdog CHOICE Into the Digital Age

CHOICE

"NetSuite has given us real-time visibility of our customers and our financials, which helps mitigate risk for a publishing company." CHOICE

Company at a Glance

Location:
Sydney, Australia
Industry:
Advertising/Creative
Applications Replaced:
On-premise finance and subscriptions management applications

Solutions

NetSuite

Customer Success:

  • Major reduction in manual data processing allows CHOICE to put greater emphasis on data quality, while channeling resources into more productive tasks.
  • With a single application, CHOICE unified business processes to gain real-time visibility of subscribers and financial and operational performance.
  • CHOICE reduced time spent on financial reporting saving 50 days per year.
  • Comprehensive, accessible and easily mined data empowers CHOICE to spot business trends, and analyse and compare individual product performance.
  • A single view of each subscriber across multiple platforms (print, online, mobile and tablets) supports better customer service, resulting in a more efficient, engaged call centre and superior customer support.

Challenges:

  • Separate standalone databases for finance and subscriptions required extensive manual processing to gain any visibility into subscriber levels or overall business performance.
  • CHOICE's digital transformation was poorly supported by its systems, leading to rapid loss of visibility of its customers that were fragmenting across its diversifying product ranges and platforms.
  • CHOICE had no automated tools for supporting business growth, such as membership renewal reminders, online marketing campaign systems or data analytics, making growing and even maintaining its subscriber base challenging.

Solution:

  • Independent consultants recommended NetSuite as the best cloud-based ERP solution to deliver an integrated finance, CRM and media management system for its business model.
  • CHOICE deployed NetSuite to support finance, CRM and subscriber management.
  • Media performance dashboards provided real-time monitoring of revenue, circulations, site visitors and marketing effectiveness.
  • Revenue recognition tools removed spreadsheets and risk by flexibly, reliably and efficiently managing multiple schedules across different CHOICE product lines.