Selecting NetSuite Over Microsoft and SAP, BioPak Grows on the Cloud

The patchwork of disparate applications running BioPak’s sustainable packaging business could no longer sustain its growth. Staff needed to manually transfer data to spreadsheets for competitive differentiating processes such as calculating carbon emissions and lowest freight costs. Communication with third party suppliers and courier companies was accomplished via fax and email, and the lack of a unified data source made it difficult to track customer orders or resolve dispatch problems.


BioPak

Company

BioPak

Location

New South Wales, Australia

Industry

Wholesale Distribution

OTHER SOLUTIONS CONSIDERED

SAP, Microsoft, Exactus

Systems replaced

MYOB, Sage CRM, Spreadsheets

Netsuite Product Implemented

NetSuite OneWorld

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“NetSuite enables us to manage and track our logistics through several layers of service providers to identify where an order is in real-time and exactly when we expect delivery. This allows us to provide our customers with a much better level of service.” BioPak

Customizations, Integrations Lend Efficiencies, Visibility

NetSuite wins over SAP, Microsoft
Impressed with its customization capabilities, BioPak implemented NetSuite OneWorld in 2011, selecting it over SAP, Microsoft and Exactus to support ERP, CRM and ecommerce processes. BioPak customized NetSuite to build a carbon tax calculator for computing greenhouse gas emissions and a freight calculator for sourcing lowest cost courier quotes.
Growth without overhead
With NetSuite, BioPak has grown 172%, doubling in daily orders without adding staff. Integration with third party suppliers and courier companies lends information on distribution problems and bottlenecks in real-time, allowing 100% faster resolution.
Real-time visibility for new ventures
The scalable, complete business management solution supports BioPak’s regional and international expansion, including the launch of an online B2B store in 2013. With real-time visibility into its operations and supply chain, it continues to provide superior customer service for continued growth.

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