Alpha Energy Powers Up Its Distribution Business on NetSuite

Alpha Energy

"NetSuite is an amazingly efficient program that makes our business much more effective than we were with our old systems. We've seen major improvement in client visibility and getting invoices out." Alpha Energy

Company at a Glance

Location:
Tullamarine, Victoria, Australia
Industry:
Electrical Power Equipment
Applications Replaced:
MYOB, Microsoft Access

Solutions

NetSuite
NetSuite Financials
Inventory Management
Order Management
SuiteCommerce
CRM
Marketing Automation

Customer Success:

  • Alpha Energy has improved staff productivity by more than 20% since implementing NetSuite in 2007 to replace disparate MYOB and Microsoft Access applications.
  • Real-time visibility across financials, CRM, inventory, sales and procurement enables spot-on decisions for distributor of solar, uninterruptible power supply (UPS), load balancing and other power equipment.
  • NetSuite SuiteCommerce website powers ecommerce sales of more than 3,000 SKUs to about 3,500 customers in Australia, New Zealand and Tasmania, seamlessly integrating with financials and inventory.
  • NetSuite CRM supplies a single, unified view of all customer interactions to identify cross-sell opportunities and improve call center and field service.
  • Alpha Energy is realizing cost savings by eliminating previous on-premise servers and software and the use of expensive consultants to troubleshoot problems.
  • NetSuite's role-based profiles provide flexibility for personnel to manage warehousing, sales, website, marketing, procurement and other functions.
  • Rich, flexible reporting empowers Alpha Energy to more efficiently and intelligently manage sales profitability, department expenses, customer activity, inventory on-hand and replenishment from about 20 suppliers.
  • Built-in marketing and web analytics enable the company to run successful campaigns, monitor results and continuously optimize promotions.
  • Web-based cloud mobility gives Alpha Energy field service and sales personnel on-demand access to critical information while on the road over any device.
  • Alpha Energy has accelerated order fulfillment by equipping warehouse personnel with real-time bin-level information on inventory location.

Challenges:

  • MYOB and Microsoft Access desktop applications required time-consuming and error-prone data re-entry and supplied little visibility into business performance.
  • Occasional failures of on-premise servers resulted in costly downtime and engaging high-priced consultants to rectify problems.
  • Payments and invoicing through MYOB was especially painful, hurting staff productivity and slowing cash flow.

Solution:

  • Alpha Energy selected NetSuite over Salesforce.com and QuickBooks as a single, integrated cloud solution that could improve end-to-end business efficiency and offer scalability for growth.
  • Gold-level NetSuite Support gives Alpha Energy intelligent, friendly help desk service 24/7.