UK business to transform the customer experience for professional builders and tradespeople
SUITEWORLD 2017, LAS VEGAS, Nev.—April 26, 2017—Oracle NetSuite Global Business Unit (GBU), the industry's leading provider of cloud financials / ERP, HR and omnichannel commerce software suites and a wholly-owned subsidiary of Oracle, today announced that BUILT/, a new company supported by a leading UK based organization in the sector, has selected NetSuite’s unified cloud commerce platform to support its omnichannel B2B business.
Officially unveiled today at SuiteWorld, BUILT/ aims to make it quicker and easier for professional builders to source materials for their projects, placing a greater focus on providing a superior brand experience with a digital-first approach designed around the customer. Offering both online and brick-and-mortar channels, BUILT/ will run its entire business on the NetSuite unified cloud commerce platform including ecommerce, point-of-sale, order and inventory management, CRM and financials. With NetSuite, BUILT/ will have a flexible, scalable platform that can help manage the business through every stage of its growth.
“We wanted a single, flexible platform that avoided silos of information and had the flexibility to change as the business evolved,” said Nick Thomas, CEO of BUILT/. “When evaluating options, it was clear that only NetSuite would be able to support our approach of ‘start small, grow fast’.”
Meeting the needs of small and midsize builders who source materials on a project-by-project basis, BUILT/’s mobile-optimized webstore, powered by NetSuite SuiteCommerce Advanced, will allow materials to be sourced more easily and builders will be able to order materials and have them shipped to the project site or collected in store.
Further unifying the online and in-store experience, a project product list can be created online. The customer can visit a local store and have a sales associate access their saved project list utilizing the NetSuite SuiteCommerce InStore point-of-sale (POS) system and work with them to finalize the list and complete the purchase in store. Products that a builder finds in store, but is not ready to purchase, can be added to their ecommerce cart or list and transacted later online or during another store visit.
With SuiteCommerce Advanced and SuiteCommerce InStore, which are natively unified with NetSuite’s order and inventory management system, real-time product availability can be shown online. Store associates will have visibility into inventory anywhere in the business, enabling them to fulfill orders from any inventory location be it a store, distribution center or even drop ship from a supplier.
“Our mission is to make the entire purchasing experience as painless and efficient as possible. Greater convenience and ease of doing business rank among our customers’ top priorities. With NetSuite, we intend to ensure we support these customer expectations,” said Thomas.
NetSuite’s unified commerce platform will deliver the following benefits to BUILT/:
About Oracle NetSuite Global Business Unit
Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world’s first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries. For more information, please visit http://www.netsuite.com.
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