Support:
Technical Support Specialist
Makati City

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Responsibilities:

  • Handles complex and priority cases escalated to the team, usually requiring expertise in 2 or more major product areas.
  • Point of contact with customer through resolution.
  • Performs highly complex troubleshooting and analysis.
  • Handles cases from advanced users.
  • Monitors defects filed by Support and troubleshoots them to ensure there is no missing workarounds, they are valid/confirmed defects and they are filed correctly.
  • Reviews and/or authors solutions /knowledge-based articles.
  • Point of contact with customer through resolution.
  • Differentiates type of defects and works on defect escalations
  • Actively works with Quality Assurance/Development to keep priority defects moving.

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Preferably minimum of 2 years' experience speciliazing in IT/Computer - Software or equivalent.
  • Must be proficient in JavaScript and knowledge in REST/SOAP-based web services.
  • Background in VB.net, PHP or HTML is a plus.
  • Willing and able to work on graveyard shift








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