Support:
Technical Support Specialist (Web/Ecommerce)
Req 6745
Toronto, Canada

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Summary:
NetSuite is looking for ERP Support Specialists who will become product experts, responsible for resolving client queries and concerns about NetSuite’s Accounting and ERP products via inbound email cases or telephone calls.

Responsibilities:

  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Participate in activities and contribute ideas to resolve problems to better serve the customer and/or improve productivity.
  • Use decision-support tools to answer questions.
  • Collaborate with internal teams on complex problems.
  • Help customers in setting-up their Web Site using NetSuite Web Site Building/Development Tools.
  • Setting-up Google Checkout, Google Analytics, Google AdWords, eBay, PayPal and Other Credit Card Payment Processing (CyberSource, Merchant e-Solutions & WorldPay).
  • Customize Web Site Themes, Color, Layouts & Item/Category Templates.
  • Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.

Qualifications/Skills:

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
  • Candidates must be proficient in any of the following: CSS, Java, C#, .NET, PHP, HTML, and JavaScript.
  • Experience working with Backbone.js, Jquery, and/or Bootstrap is a plus.
  • Experience working with single page web applications is an asset.
  • Excellent written & verbal communication skills.
  • 1 to 3 years relevant experience developing and/or optimizing websites built using HTML and JavaScript.
  • Experience interacting with customers in person or over the phone is preferred.

NetSuite is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as NetSuite does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.

 








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