Senior Technical Support Specialist
Makati City

Why NetSuite?

To start, you’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.


  • Point of contact with customer through resolution
  • Performs highly complex troubleshooting and analysis
  • Handles cases from advanced users
  • Reviews and/or authors solutions / knowledge-based articles
  • Differentiates type of defects and works on defect escalations
  • Actively works with Quality Assurance/Development to keep priority defects moving

  • Candidate must possess at least a Bachelor's / College Degree in Computer Science, IT, Computer Engineering and the like
  • For SuiteCloud—Direct experience and knowledge of web programming using JavaScript, HTML, PHP, .ASP and/or C#
  • For CRM—background in HTML or any CRM software like Siebel
  • For OpenAir—background in HTML
  • For Ecommerce—background in PHP, VB Script
  • Must be proficient in JavaScript, Java / C#, perl scripting
  • Proficient and/or knowledgeable in REST / Soap-based Web Services (VB.NET, PHP, HTML)
  • Required language(s): English, Filipino
  • At least 3 years of working experience in the related field is an advantage for this position
  • At least 7 years of working experience in a technical / customer service environment providing email and telephone support
  • Can effectively communicate both in oral and written forms
  • Must demonstrate excellent customer orientation skills and problem solving /critical thinking skills
  • Can effectively collaborate with cross functional teams
  • Can conduct effective technical coaching
  • Freelance developers are welcome to apply
  • Able and willing to work night shift