Support: Technical Support Specialist (Accountancy Fresh Graduates) (Makati)
To start, you’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.
NetSuite is looking for Technical Support Specialists who will be product experts responsible in resolving client queries and concerns via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.
- Maintain broad and deep technical knowledge of product and services.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Meet customer requirements through first contact resolution. Minimize escalation.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Document complete and accurate work and update customer file.
- Collaborate effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer.
- Ensure high and timely expedition of customer requests.
- Effectively transfer customer requests or coordinate to the appropriate department
- Bachelor's degree in Accounting or Finance
- Direct experience and knowledge of general accounting principles is a plus.
- Willing and able to work on a graveyard shift.
- Expert knowledge of Internet, browsers and web navigation is necessary.
- Fresh Graduates are highly encouraged to apply