Support: Technical Support Specialist (Accountancy Fresh Graduates) (Makati)

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Summary:
NetSuite is looking for Technical Support Specialists who will be product experts responsible in resolving client queries and concerns via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.

Responsibilities:

  • Maintain broad and deep technical knowledge of product and services.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements through first contact resolution. Minimize escalation.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Document complete and accurate work and update customer file.
  • Collaborate effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer.
  • Ensure high and timely expedition of customer requests.
  • Effectively transfer customer requests or coordinate to the appropriate department
Qualifications/Skills:

  • Bachelor's degree in Accounting or Finance
  • Direct experience and knowledge of general accounting principles is a plus.
  • Willing and able to work on a graveyard shift.
  • Expert knowledge of Internet, browsers and web navigation is necessary.
  • Fresh Graduates are highly encouraged to apply








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