Support: Req–4793 Technical Support Specialist – Accounting/ERP (Mississauga, ON)

Why NetSuite?
Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.

Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite (NYSE: N) is used by more than 16,000 companies and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world's fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going.

If you'd like to join our dynamic, driven and fun team, click on the Apply Now button below.

Job Description:
NetSuite is looking for Technical Support Specialists with accounting backgrounds who will be ERP product experts responsible in resolving client queries and concerns via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.

Responsibilities:

• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Help customers understand the application's set of APIs so they can design, build and maintain scripts and integrations.
• Assist customers with debugging of new and existing code.
• Participate in activities and contribute ideas designed to improve customer satisfaction.
• Use decision-support tools to answer questions.
• Collaborate with internal teams on complex problems.
• Design solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking.

Qualifications/Skills:

• Candidate must possess a Bachelor's/College Degree related to Business Administration/Management/Accounting. Strong focus on Accounting would be an advantage.
• Expert knowledge of Internet, browsers and web navigation is necessary.
• Customer facing support skills would be an asset.
• Very strong analytical approach to troubleshooting.
• Excellent communication skills.