Support: Technical Support Specialist (IT Fresh Graduates) (Makati)

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Summary:
NetSuite is looking for Technical Support Specialists who will be product experts responsible in resolving client queries and concerns via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.

Responsibilities:

  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Help customers in setting-up their Web Site using NetSuite Web Site Building/ Development Tools. These includes (Domains, Redirects, Tags, Customize Text, Shopping Cart, Search, Email, Employee Directory, RSS Feeds, Tabs, Categories, Items, Shipping Items, Cross-Selling and Up selling, Multiple Pricing, Volume Discounts, Integrated Inventory, Order Management, Real-Time Dashboard Visibility, Gift Certificates, Coupons/Promotions, Password Protected Shopping, Sitemap Generator, Product Feeds, Image Resizing & Web Site Hosting Files).
  • Setting-up Google Checkout, Google Analytics, Google AdWords, eBay, PayPal and Other Credit Card Payment Processing (CyberSource, Merchant e-Solutions and WorldPay)
  • Customizing (Web Site Themes, Color, Layouts and Item/Category Templates).
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Contribute ideas to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Occasionally use decision-support tools to answer questions.
  • Solve problems that may be unstructured and that may require reliance on conceptual thinking.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Meet customer requirements through first contact resolution. Minimize escalation to Tier-II support.
Qualifications/Skills:

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
  • Fresh graduates are highly encouraged to apply
  • Candidates must be proficient in any of the following: Java, C#, .NET, PHP, HTML, JavaScript
  • Excellent Communication Skills
  • Fresh Graduates are highly encouraged to apply








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