Training:
Instructor—End User Training
Req 6850
San Mateo, Calif. / US Remote

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Summary:
The Instructor—EUT plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based custom training that promotes NetSuite best practices.

The Instructor—EUT works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led and web-enabled end user training. The Training Consultant works in partnership with the implementers to assess customer training needs, develop custom agendas, and deliver quality training to ensure optimal user adoption.

The ideal candidate possess a passion for training, has excellent communication skills, can deliver instructor-led and virtual-classroom sessions, demonstrates excellent attention to detail, cares deeply about customer satisfaction and exhibits strong project management skills.

Responsibilities:

  • Understand the NetSuite application in the functional areas of ERP as they relate to customer learning requirements.
  • Deliver live instructor led training sessions at our NetSuite training facilities and onsite at customer locations.
  • Deliver virtual online sessions and webinars.
  • Work with NetSuite implementers to develop end user training plans for customer implementation projects.
  • Take full ownership of customer training projects. Interact with customer as needed for logistics, knowledge transfer and follow-up.
  • Participates in customer requirements definition and training scoping conversations.
  • Deliver customer specific end user training based on their implementation project scope.
  • Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge.
  • Recommend business best practices from a training and business management perspective.
  • Apply expert knowledge of the NetSuite application to solve the customer business challenge.

Qualifications/Skills:

Candidates for the Instructor - EUT role should have many of the following qualifications:

  • Minimum 5 years in the technology industry.
  • 3+ years’ experience in a functional training role with emphasis on technology and business process training development, design, and delivery.
  • Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences.
  • Excellent understanding of common industry standards as related to ERP with an understanding of standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management, (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management).
  • Previous experience with the following applications is a solid predictor of success as a NetSuite end user Training Consultant: QuickBooks, Great Plains, MAS 90, Oracle Financials, SAP, PeopleSoft, JD Edwards, Sage.
  • Excellent written and verbal English skills for the purpose of documentation development, curriculum review, and communication.
  • Experience with developing and maintaining curriculum, learning objectives, training aids, and hands-on exercises.

Travel: The position will deliver on-site training upon request, not to exceed 33%.

NetSuite is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as NetSuite does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.

 








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