Professional Services:
Client Manager—Manufacturing & Wholesale Distribution
Req 6395
San Mateo, Calif.

Why NetSuite?

One word — transformation.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at NetSuite

At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

NetSuite is transforming how its customers do business. If you want to transform your career, Apply Now below.

Summary:
In this position you will be responsible for managing escalations from internal Vertical teams, but will specialize in the manufacturing and wholesale distribution vertical. The successful candidate will have a solid understanding of CRM, ERP, SFA and Web functionality. Strong background in accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Consolidated Statements, Invoicing, etc.) is required for this role.

The Client Manager supports the annual corporate vision as outlined by the executive team.

When working with customers and internal teams, the following is needed:

  • Ability to diagnose, prioritize and drive resolution to customer escalations.
  • Ability to configure NetSuite to customer specific business process flows.
  • Ability to customize NetSuite to address business process requirements.
  • Experience deploying NetSuite Partner solutions that complement existing NetSuite functionality.
  • Ability to maintain empathy with Customer and alignment with NetSuite strategic plan.
  • Ability to effectively manage situations which include resources from Account Management, Development, Executives, Product, Professional Services and Support to address Customer business process requirements.

Responsibilities:

  • Maintain comprehensive technical knowledge of NetSuite and specific Vertical.
  • Maintain and grow customer satisfaction levels in Vertical.
  • Manage Vertical shark.
  • Clarify customer requirements; identify needs and provide first tier basic troubleshooting.
  • Prepare complete and accurate records of vertical activity.
  • Identify and report trends in Vertical business.
  • Manage complex cross departmental escalations to successful conclusion.

Qualifications/Skills:

  • 5 + years’ experience with CRM, ERP, SFA and Web product configuration and Customer base.
  • Experience with NetSuite required.
  • Experience with one or more of following applications a plus: QuickBooks, Great Plains, Sage MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards.
  • Experience with MS Office and Adobe products to communicate Customer conditions internally.
  • Outstanding verbal and written communication skills and ability to communicate ideas and information effectively, clearly and concisely.
  • Commitment to high-quality in Customer communications, best practices and processes.
  • Analysis of complex Customer business process flows to present effective resolutions.
  • Ability to prioritize and balance multiple, on-going projects and adhere to project deadlines.
  • Maintain excellent business relationships with all departments.
  • Bachelor’s Degree Required (emphasis in Accounting or Computer Science is a plus).

NetSuite is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as NetSuite does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.

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