Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.
Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite (NYSE: N) is used by more than 20,000 high-growth and midsized companies and divisions of large enterprises to run mission-critical operations without the high costs and inefficiency of on-premise systems. Named by Gartner as the world's fastest-growing financial management vendor on a global basis and winner of 2 prestigious 2013 CODiE award for Best Financial Management Solution and Best Cloud Infrastructure, NetSuite is where business is going.
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The Practice Manager is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. Additionally this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities within designated vertical. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive-level prospect meetings. The successful candidate will excel at expanding NetSuite’s footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for team on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage project portfolio and ensure that quality standards for delivery are exceeded.
The Practice Manager will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, the Practice Manager will train and mentor new and experienced resources.
Achieve and Exceed PS Revenue and Profitability Objectives
Increase the Value of the NetSuite Application for Customers
Ensure High Customer Satisfaction and Referencability
Increase Engagement and Capabilities of PS Resources
Travel: • Travel will be 30–50% for this role
NetSuite is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as NetSuite does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.