Product Development:
Technical Writer
Makati City

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Job Description:
NetSuite is looking for an exceptional Technical Writer to write documentation for a complex ERP business software application. An ideal candidate will have excellent writing skills and verbal communication skills, experience writing business software documentation, and demonstrated ability to work in a fast-paced development environment.


  • Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects
  • Proactively research product changes to determine scope of edits for assigned areas of documentation
  • Write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
  • Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
  • Provide input on documentation design and implementation
  • Proofread and edit documentation to ensure consistency of language and style, correct application of templates
  • Produce screenshots, flowcharts, and other graphics
  • Attend and actively contribute to writing and scrum team meetings
  • Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.


  • Bachelor's degree and 2+ years of experience as a Technical Writer or transferrable writing experience.
  • Knowledge of technical communication techniques and standards
  • Attention to detail; excellent English skills; proficiency in proofreading/editing, writing, and verbal communication
  • Self-starter: motivated, takes initiative
  • Ability to quickly learn how to use products, passion for technology
  • Experience working with SMEs to deliver quality documentation
  • Strong time management and prioritization skills: experience in meeting tight deadlines and adapting to changing priorities
  • Experience working with cross-functional teams across product development lifecycles
  • Comfortable using the Windows operating system environment and Microsoft Office software
  • Experience with current authoring, desktop publishing, and graphics software
  • Experience with a screen capture program such as SnagIt or Paint Shop Pro.

Preferred Qualifications/Skills:

  • Experience learning, using, and writing about business applications, software, and technology
  • Experience working with remote teams
  • Knowledge of ArborText Epic Editor

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