Product Development: Technical Writer (Makati)

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To start, you’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

Researches and documents tax, software, and international product features for a hosted business application. Works with product management, development, and quality assurance to obtain required information. Completes assigned tasks broadly defined in documentation plans and feature records or by the Technical Publications Manager. May manage and build online help systems. Works independently to define the scope of tasks and the steps required for completion.


  • Research product changes to determine scope of edits for assigned areas of documentation
  • Write new documentation based on feature requirement documents, specifications, information from developers and product managers, and use of the product
  • Revise documentation in English to incorporate product updates and product enhancements requested by customers and internal users
  • Provide input on documentation design and implementation
  • Proofread and edit documentation in English to ensure consistency of language and style, as well as correct application of templates
  • Produce screenshots, flowcharts, and other graphics
  • Attend and actively contribute to weekly writing and product area team meetings
  • Manage, build, and maintain online help systems



  • Technical aptitude and experience: ability to quickly learn how to use software, enthusiasm for technology
  • Experience learning, using, and writing about tax, financial, and software applications
  • Experience in meeting tight deadlines and adapting to changing priorities
  • Self-starter: motivated and able to take the initiative
  • Experience working with cross-functional teams across product development lifecycles
  • Familiar with software programs, Web applications, and hosted applications
  • Experience with Windows operating system environment and Microsoft Office software, and with other word processing, desktop publishing, and graphics software
  • Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot is an advantage
  • Experience working with remote teams preferred


  • BA/BS in English, or a related field
  • At least 3+ years work experience as a Product Technical Writer


  • Fluent English speaker and writer
  • Attention to detail, excellent proofreading/editing skills, writing skills, and verbal communication skills
  • Good organization and time management skills
  • Advanced understanding and use of Adobe Framemaker, XMeTaL, or Doxygen is a plus
  • Basic use of Adobe Dreamweaver, WebWorks AutoMap and WebWorks ePublisherPro is an advantage