Product Development: Req 4946–Principal Technical Writer—Platform (San Mateo, CA)

Why NetSuite?
Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.

Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite (NYSE: N) is used by more than 16,000 companies and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world's fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going.

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Summary:
NetSuite is looking for an exceptional, self-directed Principal Technical Writer to write for and lead complex documentation projects for highly technical SuiteCloud platform features. An ideal candidate will have excellent writing skills and verbal communication skills, extensive experience writing API and other developer documentation, and demonstrated ability to manage the documentation deliverables from multiple writers in a fast-paced development environment.

Responsibilities:

• Lead team members on assigned documentation projects for the SuiteCloud platform
• Proactively research product changes to determine scope of edits for assigned areas of documentation
• Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
• Use source code and development tools to write developer documentation, including writing code examples to illustrate product features
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
• Provide input on documentation design and implementation
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates
• Produce screenshots, flowcharts, and other graphics
• Attend and actively contribute to writing and scrum team meetings
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs

Qualifications/Skills

• Bachelor’s degree and 10+ years of experience as a Technical Writer or 10+ years combined experience as a Developer and Technical Writer
• Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication
• Technical aptitude and experience: solid understanding of two or more programming languages and technologies such as JavaScript, Java, C#, Web Services, SOAP, PHP, and AJAX; ability to quickly learn how to use products, passion for technology
• Experience learning, using, and writing about business applications, software, and technology
• Demonstrated project leadership skills: Successfully drives completion of work from multiple writers on assigned documentation projects
• Self-starter: motivated and able to take the initiative
• A track record of successfully working with development, QA, and technical writing to deliver quality documentation
• Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making difficult tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities
• Experience working with cross-functional teams across product development lifecycles
• Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software
• Knowledge of formatting standards such as JavaDOC and DITA
• Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot
• Experience working with remote teams preferred
• Knowledge of ArborText Epic Editor preferred