Product Development: Req 4935—Senior Technical Writer (Brno)

Why NetSuite?
Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.

Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite (NYSE: N) is used by more than 16,000 companies and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world's fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going.

Summary:
NetSuite is looking for a technical writer, who will

• Researche and document E-commerce or CRM features for a hosted business application.
• Work with product management and development to obtain required information.
• Complete assigned tasks broadly defined in documentation plans and feature records or by the Technical Publications Manager.
• May manage and build online help systems.
• Work independently to define the scope of tasks and the steps required for completion.

Key tasks:

• Research product changes to determine scope of edits for assigned areas of documentation
• Write new documentation based on feature requirement documents, specifications, information from developers and product managers, and use of the product
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
• Provide input on documentation design and implementation
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates
• Produce screenshots, flowcharts, and other graphics
• Attend and actively contribute to weekly writing and product team meetings
• Manage, build, and maintain online help systems

Experience:

• Technical aptitude and experience: ability to quickly learn how to use products, enthusiasm for technology
• Experience learning, using, and writing about e-Commerce or CRM applications
• Experience in meeting tight deadlines and adapting to changing priorities
• Self-starter: motivated and able to take the initiative
• Experience working with cross-functional teams across product development lifecycles
• Familiar with software programs, Web applications, and hosted applications
• Experience with Windows operating system environment and Microsoft Office software, and with other word processing, desktop publishing, and graphics software
• Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot
• Experience working with remote teams preferred

Education:
BA/BS and 5+ years experience as a Technical Writer

Skills:

• Attention to detail, excellent proofreading/editing skills, writing skills, and verbal communication skills
• Good organization and time management skills
• Knowledge of Framemaker, AutoMap, WebWorks Publisher, ePublisherPro, and/or Adobe Dreamweaver
• Knowledge of a scripting language such as Perl preferred