General: Collection Analyst (Makati City)

Why NetSuite?

To start, you’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.


  • Answer inbound phone calls.
  • Make outbound phone calls and email communications to past due customer accounts based on assigned customer call list report.
  • Document all correspondence in Netsuite system in customer record and communicate with manager and sales as needed.
  • Update all customer records as needed in course of collections and billing inquiry response activities.
  • Send customer statements, invoice copies and account reconciliations as needed by email.
  • Provide customer with payment instructions and take payments by credit card and check by phone information.
  • Escalate customer disputes and collection issues to the Team Lead or Credit & Collections Manager as required.
  • Escalate customer account adjustment requests to the appropriate Sales Representative and inform the C&C Manager.
  • Perform Ad Hoc reporting, account analysis and work assignments as delegated by the Credit & Collections Manager or the Team Lead.


  • Fluent in English, strong speaking and writing skills.
  • Prior experience handling EMEA-based business, and able to work EMEA business hours .
  • Experience in billing and collections business environments
  • Call or Shared Services Center experience preferred
  • Able and willing to work night shift.
  • Excel spread sheet skills; intermediate.
  • Microsoft Office
  • Oracle-SAP-ACPAC-Quickbooks
  • Business Administration graduate degree with coursework or majoring in Accounting/Finance
  • Customer focused.


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