NetSuite Helps Sports Retailer Grow by 400% Without Adding Extra Staff

"NetSuite is helping us handle substantial growth in order volume — and take care of high spikes — without having maintain on-site hardware and software and a staff of IT support people."

—Wrigleyville Sports



Results:

  • With NetSuite, sales have grown 400% without company having to hire additional staff
  • Automating order processing and UPS shipping freed Wrigleyville to re-assign 5 employees to customer service
  • Newfound flexibility in payment processors helps company negotiate better discount rates.

Challenges:

  • Difficulty exploiting growing order volumes for Pittsburgh Steelers and Chicago Cubs product lines
  • Uncoordinated order processing between retail outlets and Web store caused conflicts, lost sales
  • Lack of multi-site inventory management slowed order deliveries.

Solution:

  • Company chose NetSuite over Microsoft Dynamics/Great Plains, Sage ACCPAC
  • NetSuite partner OnSite's point-of-sale (POS) system integrated with NetSuite Multi-Channel Retail Management Suite (for Ecommerce, accounting, inventory, and CRM).







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