NetSuite Helps University Boost Student Recruiting 20% Without Adding Extra Staff

"For us, the killer aspect of NetSuite is that it provides a platform for growth...for example, credit-card processing for fees, or a self-service portal that allows prospective students to track the progress of their application or see how much they have to pay for a course."

—Temple University, Japan Campus



Results:

  • Temple is now growing 20% per year without adding IT staff
  • NetSuite has helped Temple boost the speed of response and follow-up to prospect applications
  • Recruiting teams work more efficiently by sharing prospect data, avoiding response duplications.

Challenges:

  • Needed to handle sudden growth in prospective student applications, automating lifecycle registration services
  • System needed to handle student applications coming via Website as well as phone and other channels
  • Tight cost controls would not allow adding to IT staff.

Solution:

  • Chose NetSuite over Salesforce.com, SAP
  • Implementation started with CRM; now adding ERP to serve as Temple's end-to-end business platform.







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