NetSuite Helps Software Maker Save $200,000, Grow Globally Without Adding Headcount

"We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit. My job has gone from managing multiple versions of non-integrated applications to where, within 10 minutes of waking up in the morning, I know the complete status of the business."

—StatSeeker

Results:

Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system
StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets
Profit margins have improved to 30%
Company was able to reduce customer-support response times by 40%
New product releases now come out on time, accounting for a 40% reduction in customer complaints

Challenges:

StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices
To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry
Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations
Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases
New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints

Solution:

Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and Ecommerce
Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events
StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads
Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products
NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting