NetSuite Helps SQL*Wizard Become Globally Competitive

"When you're an IT consultant your customers expect you to have an exemplary in-house system and ours was anything but. NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth and expansion."

—SQL*Wizard

Results:

NetSuite has helped company increase customer case management by 50% over old system
Improved service and billing accuracy has boosted customer satisfaction
Timesheet automation is helping company save $3,000 per year in administrative costs
Project managers are able to maximize resource utilization thanks to detailed, timely timesheets
Localized functionality enables the finance group to comply with regulatory requirements within the system

Challenges:

Company wanted to expand globally and transition from product sales to consulting services, but it was held back by administrative inefficiencies
Lack of critical functions, such as customer case management, limited company's ability to grow
Client billings were inaccurate because consultant timesheets didn't detail actual tasks performed

Solution:

Replaced on-premise applications with NetSuite
Implemented NetSuite to handle all backend processes for sales, consulting and finance
Cloud architecture allows for remote access, which helps prepare for global expansion into North America, Europe, and Australia
ERP functionality is localized for the accounting rules and statutory and regulatory requirements of the Philippine market