NetSuite Helps Global Software Company Manage 11 Subsidiaries With Real-Time Data

"NetSuite helped us combine our multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally, from high level down to the nitty gritty detail."

—Scala



Results:

  • Month-end financial closing now takes just five days, compared to three weeks or more before NetSuite
  • NetSuite's multi-language, multi-currency capability allows Scala to do budgeting with real-time data from 11 subsidiaries and nine holding companies around the world
  • Scala used NetSuite Ecommerce to quickly and efficiently add products to their web channel that meet the needs of their growing customer base
  • Web-based product sales processes are integrated with accounting, inventory and other processes, saving Scala staff several days a month over paper-based methods
  • Customer/partner portals for support and financials decreased administrative time for support staff and accountants
  • A multi-language knowledge base improves field-service and customer-service performance, while saving time of in-house technical staff

Challenges:

  • World's leading digital-signage company, with 11 subsidiaries in seven countries, needed to improve operational efficiency to maintain competitive position
  • Scala also wanted to continue its global expansion into India and other countries, like Russia and China
  • Needed to improve Website sales efficiency to sell lower-cost products to small and medium size business customers

Solution:

  • Scala chose NetSuite OneWorld over an on-premise systems because of the lower IT cost and fast implementation of NetSuite's cloud architecture
  • More than 200 custom scripts automate everything from subscription billing to licensing agreements and contract management
  • Integrated CRM lets sales and support staff track customer data, something not previously possible
  • NetSuite functions such as advanced billings and revenue recognition simplify the financial processes necessary for automating sales of lower-cost, higher-volume product packages







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