NetSuite OpenAir Helps Professional Services Team Focus More on Clients, Less on Paper work

"Our consultants love the increased visibility they now have. No longer do they have to ask for the hours remaining on a contract or the status of a project. All the information is readily available to them no matter where they are in the world."

—Keith McInish, Vice President, Worldwide Professional Services, Rocket Software



Results:

  • Integration of time tracking with invoicing and forecasting saves time for consultants so that they can better focus on their clients
  • Ease of customization lets the company tailor the software in real-time without having to hire outside programmers
  • NetSuite OpenAir's cloud architecture gives consultants direct access to their project information and simplifies user access from anywhere in the world
  • The company now has visibility into worldwide—not just U.S.—operations and the system facilitated use of consistent management processes
  • NetSuite OpenAir has smoothed the integration of other professional service groups acquired through acquisition
  • Significant savings due to the SaaS platform

Challenges:

  • Manual time tracking, invoicing, and forecasting was difficult to scale
  • Consultants were spending time on administrative tasks
  • Limited visibility between U.S. and worldwide professional services teams and differing management methods

Solution:

  • Rocket performed a three-month evaluation between NetSuite OpenAir and another recommended product, then chose NetSuite OpenAir unanimously
  • NetSuite OpenAir provides Rocket with advanced support and system process consulting free of charge through a dedicated client manager







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