Outback Toys Grows by 33%, Saves $100,000 Yearly With NetSuite

"With NetSuite, we're running a lot more proficiently. We can see our inventory, see what's selling and what's not, and we can communicate much better with customers. Growth isn't a problem now—it's an opportunity and we can make the most of it."

—Outback Toys

Results:

Outback Toys is saving more than $100,000 yearly over the cost of comparable on-premise business software
Even with a 33% growth in orders, the company is saving $25,000 per year on webstore-management staff, and has not had to increase warehouse staff
SEO reporting, other upgrades have helped increase webstore traffic by 27%
Order-to-cash process has sped up by approximately 25%
PCI compliance now allows Outback's webstore to handle credit card transactions securely.

Challenges:

Mail-order toy merchant couldn't keep up with growth and high seasonal peaks
Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient
Company also wanted to transition from phone to webstore, where automated processes could produce higher margins
Existing webstore was not PCI compliant and did not interface with business system.

Solution:

Outback Toys chose NetSuite over SAP partly because of significant cost differences
Bin-management functions help Outback optimize warehouse stocking to maximize efficiency
NetSuite search function helped Outback qualify its entire mailing list with a single report.