NetSuite Helps Homebrew Business Boost Efficiency to Prepare for Growth

"Before Retail Anywhere we shipped inventory to our stores on a weekly basis. Now that Retail Anywhere and NetSuite are integrated, we ship on a daily basis—this improves our customer responsiveness, and helps us cut out wasted inventory."

—Northern Brewer

Results:

Northern Brewer is now outpacing its industry with double-digit yearly growth, and without adding IT staff
Integrated order processing between Retail Anywhere POS and NetSuite helps speed order-to-cash cycles for credit card payments by a full day over the previous system
Northern Brewer is able to replenish retail stores' stock daily in response to customer needs rather than weekly with the previous system, thus reducing stock-outs
Real-time store inventory reporting and more accurate inventory forecasts have helped Northern Brewer reduce inventory by 15% over the previous system
Managers can now view store transactions in real time, rather than having to wait several hours with the old system
Self-sufficient Retail Anywhere POS software supports customer transactions even if the network connection is broken, providing a seamless shopping experience at all times
Intuitive, easy-to-operate Retail Anywhere POS registers reduce new-employee training costs by 2 hours

Challenges:

Limited in-house POS software couldn't support company's projected growth into additional retail locations
Lack of integration between POS software and NetSuite ERP software caused slowdowns in order processing and significant delays in updating inventory
The company's 3 retail stores had trouble responding to fast changes in customer demand because it typically took a week or more to receive new inventory
Network outages interrupted customer transactions because POS registers couldn't take credit card payments without back-end connectivity

Solution:

Northern Brewer chose Retail Anywhere's POS retail management software because of its bi-directional integration with NetSuite, and for its ability to operate in standalone mode in the event of a network outage
Retail Anywhere and NetSuite support full multi-channel operations, giving Northern Brewer the ability to grow into many additional stores and websites without having to upgrade its business software