NetSuite's True Cloud Solution Removes IT Burdens from National Communications System for Runaway and Homeless Youth

Results:

• NetSuite.org delivers modern, scalable solution to support NRS' mission
• NetSuite ease of use reduces technical training time for NRS' 160+ call center volunteers
• NetSuite.org volunteers supporting NRS' unique needs with donated technical expertise
• Replacing antiquated DOS application with NetSuite has significantly improved call center metrics and reduced hold times
• NetSuite's extensive database enables detailed, long-term research and analysis of NRS' results
• NRS can now update and add providers more quickly than previous system

Challenges:

• Over 1.6 million youth run away from home in a year
• Extremely large database of resources was leading to slow response times
• Large volunteer staff, many with limited technical expertise
• Small IT budget means NRS has little time and money for technical hurdles
• Outdated DOS application was unfriendly and difficult to maintain

Solution:

• Customized, categorized search interface provides faster access to database of over 10,000 resources for runaway youth
• SuiteFlow workflow capabilities support advanced call scripting
• NetSuite's true cloud solution removes IT burdens from NRS, enabling organization to focus on core mission
• Marketing automation capabilities bring accountability and inventory control to informational mailing campaigns
• Extensible database supports multiple custom fields for resources and service result codes