NetSuite Scalability Supports Classroom Audio Technology Company Doubling Growth Since Go-Live

"NetSuite gives us a single view of the customer, rather than having customer data all over the place. We have strengthened customer support and customer relations, and we've been able to speed up order processing while improving system availability at the same time."

—Carl Cox, VP of Operations / CFO, Lightspeed Technologies



Results:

  • Scalable to support Lightspeed growing over double its size since going live
  • Average time to process an order and handle customer support inquiries has dropped significantly
  • NetSuite's integrated system saves average employee multiple hours a week by eliminating data duplication and extra data entry
  • System availability today is 100%, compared to frequent downtime with older systems.

Challenges:

  • Fragmented CRM and ERP systems slowed order processing
  • Sales people couldn't track order status; difficult to close the loop with customers
  • Combined software and spreadsheets caused data duplication, errors and inconsistencies
  • Customer support had difficulty providing data to the sales team and customers.

Solution:

  • Replaced Peachtree, FileMaker, and Excel spreadsheets with NetSuite CRM and ERP software, including for groups, assemblies and bill-of-materials
  • ERP was up and running in just three months
  • NetSuite dashboards give Lightspeed user role-based access to order processing, customer behavior, and company operations.







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